Shipping Policy

Customers are fully responsible for return shipping costs and the item until it is received by Virova, must provide valid tracking details after dispatch, and are advised to use a tracked and insured service, as Virova is not liable for items lost or damaged during return transit; return shipping costs will be reimbursed as store credit only. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue. We do not accept returns for perishable goods, custom or personalised items, personal care products, hazardous materials, sale items, or gift cards. For exchanges, the quickest method is to return the original item and place a new order once the return is approved. If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, provided it meets all return conditions. Once we receive and inspect your return, we will notify you of the approval status, and if approved, refunds will be processed accordingly; if more than 15 business days have passed since approval, please contact support@virova.co.uk. All returns and refunds are handled at the sole discretion of Virova in accordance with this policy and applicable UK consumer law, and we reserve the right to refuse returns that do not comply.

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Returns & Refund Policy

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as received
  • Unworn or unused
  • With tags attached
  • In its original packaging
  • Accompanied by proof of purchase

How to Start a Return

To initiate a return, please contact us at support@virova.co.uk.
Once your request is approved, we will provide you with the return address and instructions.

Please note: Returns sent without prior approval will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs
  • You must provide valid tracking details after dispatch
  • We strongly recommend using a tracked and insured service

Virova is not responsible for items lost or damaged during return transit.
Return shipping costs will be reimbursed as store credit only.

Damaged or Incorrect Items

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns for:

  • Perishable goods
  • Custom or personalised items
  • Personal care products
  • Hazardous materials
  • Sale items
  • Gift cards

Exchanges

The fastest way to exchange an item is to return the original item and place a new order once your return is approved.

EU Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, provided it meets all return conditions.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed accordingly.

If more than 15 business days have passed since your return was approved, please contact us at support@virova.co.uk.