Privacy policy

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return; to be eligible, the item must be in the same condition as received—unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase. To start a return, contact us at support@virova.co.uk, and once approved, we will provide the appropriate return address and instructions; please note that returns sent without prior approval will not be accepted. Customers are fully responsible for return shipping costs and the item until it is received by Virova, must provide valid tracking details after dispatch, and are advised to use a tracked and insured service, as Virova is not liable for items lost or damaged during return transit; return shipping costs will be reimbursed as store credit only. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue. We do not accept returns for perishable goods, custom or personalised items, personal care products, hazardous materials, sale items, or gift cards. For exchanges, the quickest method is to return the original item and place a new order once the return is approved. If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, provided it meets all return conditions. Once we receive and inspect your return, we will notify you of the approval status, and if approved, refunds will be processed accordingly; if more than 15 business days have passed since approval, please contact support@virova.co.uk. All returns and refunds are handled at the sole discretion of Virova in accordance with this policy and applicable UK consumer law, and we reserve the right to refuse returns that do not comply.